Refund policy
Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase
To request a return, please contact us through our Contact Page. Once your return request is approved, we'll provide instructions on how and where to send your item.
Please note that returns sent without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you've received the wrong product, please contact us through our Contact Page as soon as possible so we can review the issue and arrange a suitable solution.
Non-Returnable Items
Some items cannot be returned, including:
- Custom or personalized products
- Gift cards
- Clearance or sale items (where applicable)
If you're unsure whether your item is eligible for a return, please contact us through our Contact Page before sending it back.
Exchanges
The quickest way to receive a different item is to request a return for the original product. Once your return has been approved, you can place a new order for the item you'd like instead.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.
If you haven't received your refund after 15 business days from approval, please contact us through our Contact Page for assistance.
